Refund policy

Our Commitment to You

At Gleas.xyz, we want you to be completely satisfied with your purchase. We understand that sometimes an item may not be the perfect fit. Our return policy is designed to be straightforward.

Return Window: You have 14 calendar days from the date you receive your order to initiate a return for a refund.

Eligibility for a Return: To be eligible for a return, your item must meet the following criteria:

  • It must be in its original, unused, unworn, and unwashed condition.
  • All original tags and labels must be attached and intact.
  • It must be free from any stains, odors (like perfume or smoke), or damages.
  • It must be in its original packaging.

Non-Returnable Items For hygiene and safety reasons, the following items are considered final sale and cannot be returned:

  • Items marked as "Final Sale."
  • Gift cards.
  • (Optional: Add other items like earrings, undergarments, swimwear if applicable).

How to Initiate a Return

  1. Contact Us: To start a return, please email us at gleas@ad-motion.co within 14 days of receiving your order. Please include your order number and the reason for your return.
  2. Receive Instructions: We will review your request and, if approved, provide you with return instructions and the mailing address. Please do not send items back without first contacting us.
  3. Ship Your Item: You are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot be held responsible for items lost or damaged in transit.

Refunds Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund.

Damaged or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us immediately at gleas@ad-motion.co with your order number and a photo of the issue. We will work with you to make it right and will cover the cost of return shipping for such items.